Returns Policy

We want your experience with Nicola Haywood Aesthetics to be smooth and trouble-free. If something isn’t right with your order, please email hello@nicolahaywoodaesthetics.co.uk as soon as possible so we can help resolve it quickly.

Requesting a return

You have 14 days from receiving your order to request a return.

Please email us before sending anything back so we can confirm whether the item is eligible and give you the correct return address.
Items sent back without prior approval cannot be accepted.

Return postage

All returns must be sent back at your own expense.
Please use a tracked service, as we can’t accept responsibility for items lost in transit.

Condition of items

To be eligible for a return, products must be:

• Unopened

• Unused

• In their original packaging

• In the same condition as when posted out

For hygiene and safety reasons, we cannot refund any product that has been opened, used, damaged, or isn’t in a fully resaleable condition.

If an approved return is not sent back within 5 working days of acceptance, the return may be refused.

If an item is returned opened or used, we will contact you so you can choose to have it returned to you (at your own cost) or disposed of.
No refund will be issued for items that are not resaleable.

Damaged, missing or incorrect items

Please check your parcel on arrival.
Any damaged, missing or incorrect items must be reported within 24 hours of delivery so we can investigate and put things right.

Faulty products

If you believe an item is faulty, please contact us as soon as possible (and within 14 days at the latest).
Sometimes issues such as airlocks in pumps can be resolved easily — please get in touch before posting anything back.

Non-returnable items

• Products marked as non-returnable for hygiene reasons

• Sale items

• Gift cards

Refunds

Once your return is received and inspected, we’ll confirm whether the refund has been approved.
If approved, your refund will be processed to your original payment method. Postage charges are non-refundable unless the item was faulty.

Reactions to products

We cannot accept responsibility for any adverse reaction to a product. Please check the manufacturer’s instructions and perform a patch test before use.

If you experience a reaction:

• Stop using the product immediately

• Seek medical advice if needed

• Email us with details and a clear photograph of the reaction

In some cases, the product may need to be returned to the manufacturer for assessment.